Customer Charters

As part of the expansion of ‘new public management’, citizens’ charters have been adopted in public services in South Africa. This SANPAD funded research compares customer charters in public sector municipal services in four cities. Researchers have completed interviews in Johannesburg, Buffalo City and Nelson Mandela Metro. The Transnational Institute has provided intellectual and financial support for this project.

Researchers: Greg Ruiters, Julie Smith, Sandra Makwembere, Sonwabo Stuurman and Babalwa Magoqwana

g.ruiters@ru.ac.za