Student Networking Support
There are a number of different support options available to students making use of Student Networking.
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House RepsAll University residences appoint a Student Networking house representative. The Student Networking house rep is often a member of the house committee and their primary role is to represent their house's interest in Student Networking. If you live in res, and your problem is reasonably simple (you can't get to the sign-up page for instance), you should try asking your house rep for help. They've often seen these sorts of problems before and might be able to give you a quick answer.If you don't live in res, or your problem is complicated, you'd do better to try one of the other support channels listed below. |
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Student Help DeskAs part of the Student Networking service we offer a free, carry-in help desk service to students. The Student Help Desk is located off the Union computer laboratory in the basement of the Student Union building (the building between the swimming pool and the great field).If you need help with Student Networking, take your computer down to the Student Help Desk and someone will help you. You don't need to bring your monitor, mouse, keyboard or cables — only the computer itself (if you have a notebook, bring your power adapter too!). Remember to ask Campus Protection or a friend to escort you if you're walking alone on campus at night. The Student Help Desk is manned by student technicians who'll be there to help you at the following times during University terms: Monday & Wednesday: 19:00 - 21:00 Tuesday & Thursday: 13:00 - 15:00 & 19:00 - 21:00 Friday & Saturday: closed Sunday: 13:00 - 15:00 During registration and orientation week, the Student Help Desk will be open at the following times: 05-11 February 2011: 13:00 – 15:00 Please note that the Student Help Desk is closed during University vacations. It may also be closed during examination periods. |
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Note that your e-mails will only be answered whilst the Student Help Desk is open (see above for their office hours). |
