Organizations form a necessary part of our daily lives, but no business organization can exist without people, irrespective of its size. People are the most important resource in the production of goods and services, playing a critical and indispensable role in ensuring business success. Managers consequently need to develop the knowledge and understanding as well as the competencies and cognitive thought processes necessary to manage people effectively, ensuring the release and utilisation of their full potential. This module is about the effective management of people in business organizations.