The FinCore Support process has switched to using the RT ticketing system. This method is designed with your experience in mind. By gathering key information upfront through a structured form, our support team can diagnose and resolve your queries more effectively, reducing delays and ensuring efficiency within our processes.

To assist you, a short video tutorial has been created to guide you step-by-step through the support request submission process. Please click on this link to access the video tutorial.

Please note that all FinCore support requests will be acknowledged, and we aim to respond within 48 hours. If a resolution is not possible within this timeframe, you will be kept informed of the progress and expected turnaround.

To log a support ticket:

• Visit the RT system using the provided link. (Link to access the RT System)

• Complete the required fields.

• Attach screenshots or supporting files.

Last Modified: Tue, 10 Jun 2025 22:22:32 SAST