Topic: Labour studies, local government, public management. My MA was attained at Rhodes in 2009 with the topic: Call-centres as a vehicle to improve customer satisfaction in local government: A case study of front-line workers in the Nelson Mandela Metropolitan Municipality. PhD was  registered in 2009 continuing with the local government focus (topic- The Call-Centre Labour Process: A Study of Work and Workers’ Experiences at JOBURG CONNECT, South Africa).

g03m5108@campus.ru.ac.za

Last Modified: Mon, 18 Nov 2013 10:19:26 SAST