Terms and Conditions
Any service of this nature must have fine print and Student Networking is no exception. The terms and conditions relating to this service are detailed below. These terms and conditions should be seen as an addendum to the University's acceptable use policy.
- While reasonable efforts will be taken to ensure that the network is operational, there will be disruptions and outages to the service. The service is provided "as is" on a best-effort basis, with the academic portions of the University's network always taking priority over Student Networking. The University accepts no responsibility or liability for any loss or damages suffered as a result of the use of the service.
- Additionally, it should be carefully noted that the Information & Technology Services Division is under no obligation to provide a connection for a student, and may refuse to do so. It may also terminate or suspend a connection if any of the conditions of the University's acceptable use policy are contravened or, if in the considered opinion of the Information & Technology Services Division, that it is in the best interests of the University that a particular connection or connections be terminated or suspended.
- The University provides the Student Networking service to facilitate and promote the University's core business of teaching and learning. The Information & Technology Services Division is not an Internet service provider in the traditional sense, and the type of service you get from Student Networking may be somewhat different to what you'd expect from a traditional ISP.
- Support for the Student Networking service is only provided during official University terms; whilst the service may operate outside these times, you cannot assume this to be the case and should not expect any form of support.
- It is expected — in line with the acceptable use policy — that your computer is running legal and properly licensed software, and that you are in possession of the appropriate installation media and license keys. You are also expected to honour the software license agreements for any University-supplied software you install on your machine.
- You must run an up-to-date virus scanner at all times; if your computer becomes infected with a virus, "spyware" or any other malicious or undesirable software it will be disconnected from the network and it will be your responsibility to get it fixed at your own cost.
- You are not permitted to alter or extend the University's network in any way. This includes, but is not limited to, installing hubs, switches, repeaters or wireless access points, or re-selling University-provided services in any way. You are expected to present only your correctly registered IP address, MAC address and username on the network.
Type of network access
- The speed of the access circuit used to provide Student Networking connections varies depending on how and where you connect to the service:
A. in University residences on campus, you are usually provided a network point in your room which will give you at least a 10Mbps shared media Ethernet connection to a switch in the networking centre of your residence. Each residence is linked to the University's distribution network using technology that provides at least 100Mbps. Often access speeds will be better than this.
B. the University's wireless network makes use of technology that nominally provides at least an 11Mbps shared media connection to the closest wireless access point. The physical limitations of wireless technologies mean that you're unlikely to achieve the this throughput. Access points are linked to the University's network at 100Mbps.
C. off-campus access (including access to residences physically located off-campus) is provisioned in a number of different ways. Exact details of how the connection to a particular location is provided can be supplied on request.
- Your connection to the network is not unrestricted. In general, access within the University's network is largely unrestricted. However, Internet access is subject to usage quotas and there are restrictions on the ports and protocols you can use. In extreme circumstances, the Information & Technology Services Division reserves the right to further restrict access or limit either Internet or intranet bandwidth use in order to meet its primary objective of providing stable computer and network facilities for academic and research purposes.
- Connections are specific to a particular area or residence or building and your computer will not be able to function or be connected anywhere other than the area or residence in which it has been registered. You are entitled to change where your computer is registered (for example, if you change residences during a vacation), but you may currently only do so four (4) times in a year.
- The costs of providing the Student Networking service on campus are built into fees.
- An additional annual surcharge may be levied by the University for the privilige of connecting to the University's network from selected privately owned accomodation. The costs associated with such a connection are published in the University's schedule of fees.
- This surcharge becomes due the instant a connection is made from an applicable location, and does not depend on the duration of the connection, the period of use, or the particular building. Instead it is levied once per applicable student per academic year.
- All additional charges include VAT at 14%.
- Refunds will not be considered once a connection has been successfully made.
- Some complexes charge additional fees for the use of network infrastructure within the complex. These are set by the body corporate or home owners association, and have nothing whatsoever to do with the University.
- By connecting to the network from a University residence, you acknowledge that you have a fully-functional network point that is in a good state of repair in your residence room. Do not sign up in a residence if this is not the case. If your network point is damaged when you move into residence, report it to the Student Help Desk.
- If you damage the University's network infrastructure in any way, particularly network points in student residence rooms, we reserve the right to recover the repair costs from your student account once such damage is discovered. Charges for repairs are detailed on the Information & Technology Services Division's Student Networking website.
- The Information & Technology Services Division provides and maintains network connection points in residence rooms and other locations on campus, and ensures that these points are operational. It also registers student computers (using an automatic sign-up system) in order to enable network access for those who have paid the appropriate charges. Further than that, the Information & Technology Services Division provides no support, and is not in a position to deal directly with student support problems.
- In residences there is a level of administrative support from your house representative, who will assist in completing the sign up process. The Information & Technology Services Division is not involved in the appointment of house representatives, so the level of involvement of these individuals may vary from residence to residence. House representatives are expected to represent the interests of their house to the Information & Technology Services Division. The Information & Technology Services Division cannot and will not support residences that do not appoint a house representative.
- Technical support can be obtained from the student technicians at the Student Help Desk in the Union Lab. They'll be available for consultation free of charge at certain times, and can look at the problem on your PC if you have it with you. The scope of problems that the Student Help Desk is able to assist with may vary time to time and will be published on the Information & Technology Services Division's Student Networking website (http://www.ru.ac.za/studnet).
- All work carried out by student technicians is carried out at your own risk. In no event shall the University nor any of the student technicians be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or loss of use or data) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this service, even if advised of the possibility of such damage.
Last Modified: Wed, 31 May 2017 10:39:09 SAST