Mailbox delegation

There are often occasions when you might want to give someone else access to one or more folders in your mailbox. For instance, department heads often want their secretaries to assist with answering their e-mail. In the same way, if you've got access to a shared mail folder for a functional e-mail address, you might want to alter who can see mail for that address.

Delegate your personal mailbox

• In Gmail, click the settings gear/cog then See all settings.
• On the Accounts tab, find the Grant access to your account heading and click Add another account.
• Follow the instructions provided.

Grant someone else access to a departmental/divisional shared mailbox

• If you've already been made an administrator of the shared mailbox in question, you can update who has access to the shared mailbox at this page.