Campus Protection Unit:

The Campus Protection Unit (CPU), which operates from Rhodes Avenue adjacent to Hobson House, is committed to protecting the safety of the Rhodes community and its property. Every person on campus is encouraged to exercise caution and common sense with regards to the security of persons and property.

 

The Counselling Centre and Harassment Office:

The Student Counselling Centre is located on the top floor of the Bantu Stephen Biko Building, and they offer free professional support to all Rhodes University students facing psychological challenges. Guided by a holistic wellness approach, the Centre assists students in their physical, academic, social, emotional, and spiritual well-being while ensuring strict confidentiality.

 

Services Provided:

• Individual Counselling: Private, confidential sessions for personal concerns.
• Relationship Counselling: Support for navigating interpersonal issues.
• Group Therapy: Sessions for students with shared interests or goals.
• Crisis Support: An after-hours emergency line (010 205 3068) and immediate assistance during office hours for psychological emergencies.
• Workshops: Covering topics such as time management, stress management, and exam preparation.
• Self-Help Resources: Pamphlets and materials on various topics.
• Referrals: Guidance to other helpful services if needed.

 

Opening Hours:

• Monday - Friday: 08h00-17h00
• After-hours psychological emergency line: 082 803 0177

If you would like to make an appointment, please call the Counselling Centre (046) 603 7070 or counsellingcentre@ru.ac.za.

 

Health Care Centre:

The Health Care Centre is located on Lucas Avenue, diagonally across from the Campus Protection Unit (CPU). The nursing staff in the Health Care Centre are ready to provide professional, compassionate care throughout your journey at Rhodes University.

 

Appointments:

To book a consultation, use the online ROSS system, call 046 603 8523 or email healthcarecentre@ru.ac.za. Please ensure that you take your student card, ID card, and medical aid card (if you have a medical aid) with you.

 

Operating Hours

During Term Time:

• Monday - Friday: 08:00–16:30
• Saturday, Sunday, and Public Holidays: 08:00–13:00

During University Vacations:

• Monday - Friday: 09:30–12:30 (After 12:30, call 010 205 3068)
• After-hours (16:30–08:00 or weekends): contact ER24 at 010 205 3068 for emergencies.

 

ER24 Services:

Rhodes University has partnered with ER24 to provide 24/7 emergency medical assistance and trauma counselling for all students. While students are encouraged to use the Health Care Centre or Counselling Centre during regular hours, ER24 is available as an alternative when these services are unavailable.

 

After-Hours Assistance (ER24):

For medical emergencies or trauma counselling outside regular hours, call 010 205 3068. ER24's 24-hour Emergency Contact Centre will activate assistance immediately. Save this number on your phone for quick access. Identify yourself as a Rhodes University student for efficient handling of your request.

 

ER24 Agreement Benefits:

• Emergency Medical Response & Stabilization: Immediate on-site assistance.
• Emergency Medical Transportation: Free transport to Settlers Hospital, even without medical aid.
• Medical Hotline: Receive pre-arrival instructions while waiting for help.
• Medical Information Line: Access 24/7 guidance from paramedics, nurses, and doctors.
• Telephonic Trauma Counselling: Around-the-clock support from ER24’s trauma specialists.

Note: Always call the ER24 number (010 205 3068) for emergencies. Direct calls to GuardMed may result in personal charges.

 

Emergency Contact Information:

The back of your student card has the Campus Protection Emergency number written on it. In the event of an emergency, please contact one of the following: 

 

Campus Protection Unit (CPU)	046 603 8146 / 046 603 8999 / 066 530 2294 (WhatsApp)
Counselling Centre	046 603 7070 / ER24 - 010 205 3068 (16h30 - 08h00)
Electrical and Engineering Services	Call Campus Protection Unit (CPU)
Fort England Hospital (York Street)	046 602 2300
Health Care Centre (Rhodes Avenue)	046 603 8523 / ER24 - 010 205 3068 (16h30 - 08h00)
Makhanda SAPS (Police)	046 603 9152 / 9146 / 9147
Makana Fire & Rescue Services	046 622 4444 or toll-free: 080 111 4444
Settlers Day Hospital (Cobden Street)	046 622 3033
Settlers Hospital (Milner Street)	046 602 5000

 

Ambulance Services:

ER24 After hours (from 16h30 until 08h00)	010 205 3068
ER24 Ambulance	010 205 3068
ER24 Psychological Emergency	084 124 / 010 205 3068
ER24 Crisis Number	084 124
Grahamstown Ambulance (Temlett Street)	046 622 9102 or 10177
Netcare	082 911
St John's Ambulance (Hill Street)	046 636 1650

 

Housekeeping and Maintenance:

For any Housekeeping or Maintenance issues that require attention, please complete the Hobson Hall Maintenance Google Form. Urgent matters (i.e., tap or toilet running) should be directed to the Housekeeper, Residence Student Assistants or Residence Manager or send a detailed email to the Hobson Hall Administrator (hobsonhall@ru.ac.za). 

 

Meals:

ROSS (https://ross.ru.ac.za/) is a Rhodes University programme you must use to book or unbook your meals. If you require assistance with meal refunds or bookings, please email meals@ru.ac.za.

 

Last Modified: Fri, 10 Jan 2025 07:58:47 SAST